YOUR REQUEST, IN ORDER
Fewer doubts. Better information.
Fill out the incident details. Our team will call you to review them and confirm availability, pricing, and scope. You’ll receive a summary of your request by email—no need to create an account or make a payment.
Before sending, check your phone number and email address. We’ll call you at the number you provided, and you’ll receive the summary by email. Please make sure your phone is available.
You can attach up to 3 files, each up to 5 MB in size: JPG, PNG, WebP, PDF, or MP4/MOV video. Avoid including personal documents, and only upload images from a secure location.
BEFORE CONFIRMING THE PROCEDURE
Emergency service starting at 800 € plus VAT.
With a standard VAT rate of 21%, the minimum estimate is €968. The final quote, the applicable VAT rate, and the scope of work are finalized before the contract is signed. If the project requires additional materials, more time, extra workers, or special equipment, we will explain the cost and ask for your approval before expanding the scope of work.
This request does not imply a charge or immediate arrival. The team must confirm availability, access, safety, and financial terms.
Selecting a date and time slot does not confirm an appointment. No charges will be applied. Online requests are accepted 24 hours a day; phone calls are answered from 7:00 a.m. to 9:00 p.m. Barcelona time. Outside of these hours, please use this form.
EMERGENCIES IN VERTICAL WORK
What types of incidents can you ask us to review?
We handle requests from communities, individuals, and businesses in Barcelona and the surrounding area. Access, risk, and the condition of the building determine which type of work is feasible.
Facades and Unstable Elements
Loose siding, cornices, or roof tiles, and other elements at risk of falling. An assessment is made to determine how to secure or remove the affected area.
Leaks, Roofs, and Gutters
Rainwater leaks, damaged roof tiles, deteriorated roof joints, or broken gutters. Initial measures can contain the problem without being a permanent repair.
Downspouts and risers
Leaks, cracks, and open joints on facades or patios. We assess the route, access, and necessary resources before taking action.
Hard-to-reach areas
Situations that require an assessment of work involving ropes or other equipment. Safety and weather conditions may limit the response.
First, we assess how to reduce the risk. An initial response may involve inspecting, securing, containing a leak, or performing a one-time repair. If a more comprehensive solution is needed, it will be explained and a quote provided before proceeding.
After addressing the emergency, we can assess the need for roof waterproofing, the replacement of downspouts, or other repairs appropriate to the cause of the damage.
Explain my issueOUR TEAM, IN ACTION
From another angle.
This is what a Verticals Barcelona project looks like from a drone: the entrance, the facade, and the team in action.
AFTER CONTACT
What happens next?
- 01
We’ll review your case
The affected area, access, and risk determine how to respond to the incident. Photos taken from a safe location help in understanding the situation.
- 02
Here’s an explanation of the performance
We clarify what is proposed, what is included, and what requires further evaluation. The quote is confirmed before the work begins.
- 03
We coordinate the intervention
We confirm availability and access conditions. First, we assess how to reduce the risk; then, we address the root cause when appropriate.
BEFORE CONTACTING US
Important questions, answered.
Does the request confirm a visit?
No. It allows you to review the case. The team must confirm availability, access, and conditions before scheduling or dispatching a response.
Why isn’t there an automatic fixed price?
Not all incidents require the same response. The height, access, affected area, and work required all affect the scope of the job. The team will assess the incident and explain the plan of action and the estimate before you hire them.
Do you handle emergencies at night or on weekends?
You can submit an urgent request at any time—including at night, on weekends, or on holidays. Fill out this form to report the issue. Our team will confirm availability, access, and scope before scheduling the service call.
Where do I request emergency assistance?
Use the form on this page: provide details about the incident, its location, your contact information, and any relevant information you have. This will give the team the information they need to assess the case.
What are the call hours?
Calls are answered from 7:00 a.m. to 9:00 p.m. daily, Barcelona time. Outside of these hours, please submit your urgent request using the online form, which is available 24 hours a day. Submission of the request does not guarantee immediate response.
